SHIPPING AND HANDLING RATES
Within The United State
# USA Ground (4 - 7 business days) - FREE
# USA Expedited (2-4 business days) - $12.95
Canadian Orders
# Canada Ground (4-7 business days) - 0.95
# Canada Expedited (2-4 business days) - $13.95
All customers will receive tracking numbers for their orders, when the order has been shipped.
All orders are shipped Monday through Friday only during regular business hours. All shipping days are business days and do not include holidays and weekends.
Note: Insurance is not included.
Sales tax:
Government charges sales tax for items shipped to: NJ (7.00%).
RETURN AND REFUND POLICY
If you are not satisfied with our products, you can return them within 30 days of delivery.
Return policy details:
Product & Pricing are subject to change and/or substitute without notice. When the substitution is necessary, we make sure to substitute with the most similar product available, and of equal or greater value
Return policy details:
Merchandise must be returned within 25 days in unused, like-new, 100% saleable condition. If applicable, all security tags and labels must also be intact. Refunds will be issued in the original form of payment. Items not returned within 25 days of receipt will be eligible for exchange only.
An RMA (Returned Merchandise Authorization) number must be obtained prior to returning. The RMA number authorizes the initiates the return process. Call The First Aid Kit Customer Care Center at 1-215-253-7713 to report damages and obtain a return merchandise authorization number. If you are unable to contact us by phone regarding a return, please contact us online.
Please note: An RMA number is not a guarantee of refund or a reflection of any other information. Please be sure all returned items are postmarked within this period.
In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier.
All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. A copy of the packing slip or the customer receipt must accompany all returns. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use.
Please note: All returned items are subject to a 15% re-stocking fee, which will be deducted from the refund. Additionally, any applicable shipping costs are also non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs.
Any damaged or missing items must be reported within 30 days of delivery by calling 1-800-430-3376.
Returns Not Available on the Following Products:
Custom made products
Gift cards, gift certificates and store credits
Videos and Medical Devices
Return Instructions:
Satisfy all of the above requirements.
Contact our Customer Service Department to obtain an RMA Number. (This initiates the process and authorizes the return.) You may also request email confirmation of the RMA number received.
Return the item(s) to the address provided upon contacting us. DO NOT send items to any other address other than the return address provided by our Customer Service Department.
The carrier of your choice may ship returned items. However, it is strongly recommended that an additional service such as insurance or delivery confirmation be added.
Please note: We are not responsible for returned items lost in transit, damaged upon arrival, or that were not sent in accordance to the information provided by our Customer Service Department. Please follow all instructions as given to ensure your package arrives at our location.
Once an item is received, please allow 1 - 2 business days for your return to be processed.
A refund will be issued to the original credit card within 5 - 7 business days of receiving the returned item at our warehouse.
Final note: By submitting an order you agree to the terms and conditions outlined in our Return Policy.
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